Privacy Policy

This agreement is between you and the service operator, A1 Exchange. By using any services made available through the A1 Exchange website (, API ( or A1 Exchange affiliates, you agree that you have read, understood and accepted all of the terms and conditions contained in this Terms of Service agreement, as well as our Privacy Policy and Consent Form which have incorporated the GDPR regulation. As this is a legally binding contract, please carefully read through this agreement and related notices before using any of our Services. By registering, accessing or using A1 Exchange, you have agreed to the terms and conditions as laid out in this User Agreement. Should you disagree to this User Agreement, please proceed to initiate the account lock function (for existing users) and stop the usage of A1 Exchange and any of its services.

If you have questions regarding this agreement, please feel free to contact A1 Exchange for clarification via our Customer Support team (

Agreement Conditions

A1 Exchange reserves the right to modify or change the terms and conditions of the agreement at any time and at its sole discretion. A1 Exchange will provide notice of these changes by updating the revised Terms of Service on the webpage. Any and all modifications or changes to the Terms of Service will be effective immediately upon being announced on the website or released to users. As such, your continued use of A1 Exchange’s services acts as acceptance of the amended agreement and rules.


By registering to use an A1 Exchange Account, you have affirmed that you are at least 18 years old and are an individual, legal person or other organization with full legal capacity to enter into this User Agreement between you and A1 Exchange. If you are not, you and your guardian shall undertake all consequences resulting from your actions and A1 Exchange shall have the right to cancel or freeze your account in addition to filing claims against you and your guardian for compensation.

Prohibition of use

By accessing and using A1 Exchange and any of its services, you acknowledge and declare that you are not on any trade or economic sanctions lists, such as the United Nations Security Council Sanctions List and its equivalent. A1 Exchange maintains the right to select its markets and jurisdictions to operate and may restrict or deny its services to certain countries. The content of this Agreement shall not be excluded from the laws of the country under which the user belongs. A1 Exchange maintains its stance that prohibited users are not to use or access A1 Exchange and any of its services.

Description of services

A1 Exchange provides an online digital asset trading platform (crypto to crypto) for products commonly known as cryptographic tokens, digital tokens or cryptographic currency. A1 Exchange does not provide fiat trading capabilities on its platform and as such is not subjected to the stringent regulations that come with it. A1 Exchange functions as a trading platform provider and is not a buyer or seller in trades made between traders. A1 Exchange is also not a market maker. Traders must register and open an account with A1 Exchange and deposit digital assets prior to commencement of trading. Traders may request the withdrawal of their digital assets, subject to the limitations as stated in the Terms and Conditions.

A1 Exchange strives to maintain the accuracy of information posted on its website however it cannot guarantee the accuracy, suitability, reliability, completeness, performance or fitness for purpose of the content through the website, and will not accept liability for any loss or damage that may arise directly or indirectly from the content. Information on A1 Exchange website can be subjected to change without notice and is provided for the primary purpose of facilitating users to arrive at independent decisions. A1 Exchange does not provide investment or advisory advice and will have no liability for the use or interpretation of information as stated in its website or other communication mediums. All users of A1 Exchange must understand that there are risks involved in trading. A1 Exchange encourages all users to exercise prudence and trade responsibly within their own means.

While A1 Exchange emphasises platform security to ensure the continuity and security of its services (announcements will be made in event of downtime/maintenance), it will be non-accountable to Act of God, malicious targeted hacking, terrorist attacks and other unforeseen circumstances. A1 Exchange reserves the right to cancel, rollback or block transactions of all type on its platform in event of abnormal transactions. A1 Exchange will not ask for any password from its users nor ask users to transfer funds that are not listed on its trading platform. Users are encouraged to exercise prudence in dealing with discounts or promotions that could lead to them getting scammed. While the list is non-exhaustive, you agree that A1 Exchange will not be held responsible for any losses arising from the situations stated above.

By using A1 Exchange and any of its services, you declare that all information to A1 Exchange in connection with these Terms are true, accurate and complete.

A1 Exchange Account Registration & Requirements


All users must register for an A1 Exchange Account before using the site. To register for an account, you must provide your real name, email address and password, as well as accept the Terms of Service, Privacy Policy and Consent Form. Depending on certain conditions and in our sole discretion, we may refuse to open an account for you.

Account Security

A1 Exchange prioritizes maintaining the safety of those user funds entrusted to us and has implemented industry standard protections for our platform. With that said, there are account-level risks that are created by individual user actions. We request that you understand the need to independently take safety precautions to protect your own account and personal information.

You shall be solely responsible for the safekeeping of your A1 Exchange account and password on your own, and you shall be responsible for all activities under your log-in email, A1 Exchange account and password (including but not limited to information disclosure, information posting, consent to or submission of various rules and agreements by clicking on the website, online renewal of agreement, etc.).

You hereby agree that: (a) you will notify A1 Exchange immediately if you are aware of any unauthorized use of your A1 Exchange account and password by any person or any other violations to the security rules; (b) you will strictly observe the security, authentication, dealing, charging, withdrawal mechanism or procedures of the website/service; and (c) you will log out from the website by taking proper steps at the end of every visit.

A1 Exchange will not be responsible for any loss or consequences caused by your failure to comply with the above Account Security provision.

Dispute Resolution

A1 Exchange reserves the right to resolve issues and disputes at its sole discretion. Some issues include infringement of others’ rights, violation of laws and regulations, abnormal trades and others not explicitly mentioned in the Terms. Users agree to bear the costs arising from the process of dispute resolution.

Guidelines for usage of services on A1 Exchange

You hereby agree to observe the following covenants during your use of services on A1 Exchange:

If your alleged violation causes any losses to a third party, you shall solely undertake all the legal liabilities in your own name and hold A1 Exchange harmless from any loss, fine or extra expenses. If, due to any alleged violation A1 Exchange incurs any losses, is claimed by any third party for compensation or suffers any punishment imposed by any administrative authorities, you shall indemnify A1 Exchange against any losses and expense caused thereby, including reasonable attorney’s fee.

Service fees

A1 Exchange reserves the rights to levy service fees on users who use its services. It is in the discretion of A1 Exchange to adjust the servce fees charged to users using its services.


Provision of Service

A1 Exchange will provide A1 Exchange Service at an “as is” and “commercially available” condition, and does not offer any form of warranty with regards to the Service’s reliability, stability, accuracy and completeness of the technology involved. A1 Exchange serves merely as a venue of transactions where coin-related information can be acquired and coin-related transactions can be conducted. A1 Exchange cannot control the quality, security or legality of the coin involved in any transaction, truthfulness of the transaction information, or capacity of the parties to any transaction to perform their obligations under the rules. You must carefully consider the associated investment risks, legal status and validity of the transaction information and investment decisions prior to your use of the A1 Exchange Services provided.

Limitation of Liability

You acknowledge and agree, A1 Exchange shall not be liable for any of your losses caused by any of the following events, including but not limited to:

In no event shall A1 Exchange be liable for any failure or delay of service resulting from regular network maintenance or external factors such as power failure, natural disaster, service provider-side problems or governmental acts.


You agree to indemnify and hold harmless A1 Exchange, its affiliates, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims and damages (including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of your breach or our enforcement of this Agreement. This shall also apply to your violation of any applicable law, regulation, or rights of any third party during your use of the A1 Exchange Service.

Termination of Agreement

You agree that we have the right to immediately suspend your account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the funds in all such accounts, and suspend your access to A1 Exchange if we suspect any such accounts to be in violation of the Terms of Service, Privacy Policy, AML/CTF acts or any applicable laws & regulations. A1 Exchange shall have the right to keep and use the transaction data or other information related to such accounts. The above account controls may also be applied in the following cases:

Should the account be terminated, the account & transactional information required for meeting data retention standards will be securely stored for five years. In addition, if a transaction is unfinished during the account termination process, A1 Exchange shall have the right to notify your counterparty of the situation at that time.

Remaining funds after account termination (normal)

Once the account is closed/withdrawn, all remaining balance (which includes charges and liabilities owed to A1 Exchange) on the account will be payable at once to A1 Exchange. Upon payment of all outstanding charges to A1 Exchange (if any), the user will have 5 working days to withdraw all funds from the account.

Remaining funds after account termination (fraud/AML/violation of terms)

A1 Exchange maintains full custody of the funds and user data/information which may be turned over to the authorities in event of account suspension/closure arising from fraud investigations, AML investigations or violation of A1 Exchange’s Terms (eg. trading on A1 Exchange from a sanctioned country).

Compliance with local laws

It is the responsibility of the user to abide by local laws in relation to the legal usage of A1 Exchange in their local jurisdiction. Users must also factor, to the extent of their local law all aspects of taxation, the withholding, collection, reporting and remittance to their appropriate tax authorities. All users of A1 Exchange and any of its services acknowledge and declare that the source of their funds come from a legitimate manner and are not derived from illegal activities. A1 Exchange maintains a stance of cooperation with law enforcement authorities globally and will not hesitate to seize, freeze, terminate the account and funds of users which are flagged out or investigated by legal mandate.

Privacy Policy

A1 Exchange may announce and amend its privacy policy on the platform of A1 Exchange from time to time and the privacy policy shall be an integral part of this Usage Agreement. The latest version of the Privacy Policy can always be found here on (

Indemnity and disclaimer

You agree to indemnify A1 Exchange and its entirety of affiliates and hold them harmless from and against all third party claims except from A1 Exchange’s breach of these Terms. As mentioned in description of services, A1 Exchange strives its best to maintain the data integrity on its site but does not guarantee the information and services provided in its platform. A1 Exchange will not be liable for errors arising from the use of its services.


If you have any complaints, feedback or questions, kindly contact [email protected] and we will in our best efforts try to resolve it for you.